Tolkyn
Every customer conversation, in one inbox.
WhatsApp, SMS, email and phone calls in a single shared inbox, with campaigns, a phone book and CRM built in.
- channels in one inbox
- 5
- shared business number
- 1
- conversations lost when staff change
- 0
The problem
Customer conversations are scattered across personal WhatsApp numbers, SMS tools, email and missed calls. Messages go unanswered, staff leave with customer history on their phones, and nobody knows how quickly the business really responds.
Features
What Tolkyn does for you.
- 01
Shared WhatsApp inbox
Your whole team answers from one business number, with assignment, notes and history.
- 02
Bulk SMS & email campaigns
Send personalised campaigns to segments of your phone book, with delivery reports.
- 03
Cloud telephony & IVR
Business phone numbers, call routing, an auto-attendant and a softphone in the browser.
- 04
Phone book & CRM
Every contact, deduplicated, with a timeline of every message, call and interaction.
- 05
Follow-up tracking
Never forget a customer: see who needs a reply or a call back today.
- 06
Team performance
Response times, conversation volumes and outcomes by person and channel.
Who it is for
Built for
- Retail & e-commerceOrder updates, customer support and promotions.
- Schools & institutionsParent communication at scale.
- Service businessesBookings, reminders and follow-ups.
Integrations
Connects with
- WhatsApp Business
- SMS
- SIP telephony
- M-Pesa
- REST API
PricingPackages for small teams to enterprises
FAQ
About Tolkyn
Can we keep our existing WhatsApp number?
How many staff can use it?
Request a demo
See Tolkyn in action.
Tell us about your organisation. We will prepare a focused walkthrough around how you work.
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